Your privacy, handled with care

Last updated: 1 July 2025 · Melton Rea Pty Ltd · Melbourne VIC

1. Who we are

Melton Rea Pty Ltd (ABN [ABN placeholder]) is a professional business and consulting services provider based in Melbourne VIC, Australia. We are committed to protecting the privacy of personal information we hold in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

This policy explains how we handle personal information. It applies to all visitors to https://meltonreaau.space and to clients and prospective clients who engage our services.

2. Information we collect

We only collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:

• Identity and contact details — your name, business name, email address and suburb or locality.
• Enquiry details — the content of messages you send through our contact or quote forms, including details about your business needs.
• Engagement information — records of services we provide to you, correspondence, invoices and project documentation.
• Website usage data — anonymous technical information such as browser type, pages visited and time of visit.

We do not collect sensitive information (such as health, racial or religious information) and we do not request it. Please do not send us sensitive information that we have not asked for.

3. How we use your information

We use personal information for the primary purpose for which it was collected, including to:

• Respond to enquiries and prepare quotes for prospective clients.
• Deliver professional business and consulting services to engaged clients.
• Manage our business relationship, including invoicing and record-keeping.
• Improve our website and service offerings.
• Comply with legal and regulatory obligations.

We will not use your personal information for direct marketing without your consent, and you may opt out of any marketing communication at any time by replying to the email address below.

4. Disclosure of information

We do not sell, rent or trade personal information. We may disclose personal information only:

• To service providers who assist us in operating our business (such as hosting or email providers), under confidentiality obligations;
• Where required or authorised by Australian law; or
• With your consent.

We do not routinely disclose personal information to overseas recipients. If a service provider stores data outside Australia, we take reasonable steps to ensure the recipient handles the information in accordance with the APPs.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, secure storage and limited retention — we only keep personal information for as long as necessary for the purposes outlined above or as required by law. When information is no longer needed, it is securely destroyed or de-identified.

6. Access and correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us using the address below. We will respond within a reasonable period and, where access is granted, at no charge in most cases.

7. Cookies and analytics

Our website may use cookies and similar technologies for essential functionality and to understand aggregate, anonymous usage patterns. You can configure your browser to refuse cookies; some site features may then function with reduced capability. We do not use cookies to build advertising profiles.

8. Complaints

If you believe we have breached the APPs or this policy, please contact us first so we can resolve the matter fairly and promptly. We acknowledge written complaints within a reasonable time and will explain how we will investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contacting us

For any privacy-related questions, access requests or complaints, please contact our nominated privacy contact:

• Email: ceo@meltonreaau.space
• Mail: Melton Rea Pty Ltd, Melbourne VIC, Australia